Salient Systems offer leading edge Portfolio Management (Electricity NHHDC, Gas) and Field Service Operations (Meter Reading, Meter Operations, Debt, Surveys and more..) packaged software solutions designed to empower Utility agent service providers. Our solutions enable service providers to effectively and efficiently deliver upon attractive, responsive and differentiated service offers to their clients.

Product solutions are the result of extensive analysis and modelling, with industry respected collateral partners, of existing business process requirements and industry future requirements in an evolving and expanding service delivery business market.

The following key configured driving models lie at the heart of all Salient application system solutions :

The Business Model - models both steady state industry approved business processes and process steps, together with agent delivered refinements, extensions and additional business processes that complete the agent service portfolio.

The Service Model - models the permutations of business processes and process steps that together make up the set of Service Offers available to agent clients.

The Contracts Model - models the targeting of the required Service Model components against contracted client work pack types or asset groups.

This approach ensures that the core application modules that implement business process support are applied against appropriate service targets at all times. Changes, refinements and extensions to services required by clients against contracted work can be implemented seamlessly - via model configuration data maintenance rather than by change to existing application code.

Importantly, the model driven approach adopted provides the ability to audit business process step status of all work candidates at all times. Salient's Generic Reporting product is incorporated into each of our packaged solutions in order to achieve DSS type reporting facilities against application generated business process status audit data. The model approach also facilitates the configuration of automatic correction facilities that will accommodate the actions necessary to deal with business process anomalies and breakdowns.

Salient solutions ensure that our clients are in control of the cost of delivery of service level objectives. Additionally, Salient Systems can confidently demonstrate that our solutions directly contribute to the delivery of market leading service provision by product users, allowing our customers to gain clear strategic advantage over their competitors.