WORK MANAGER is a newly developed and deployed comprehensive service request workflow management and control solution.

WORK MANAGER plugs the gap between SMS ( Service Management System - 'about the job' ), CRM ( Customer Relationship Management System - 'about the client/customer' ) and RMS ( Resource Management System - 'about the resource required to deliver service' ). Work Manager ensures that workload will be delivered as efficiently and effectively as possible.

At the heart of the solution lies an extensive rule base that captures, maintains and refines all service delivery objectives and constraints. This rule based approach allows WORK MANAGER to successfully address the key business driver of any and all field service operations companies - minimise cost of service delivery for defined and assured levels of service.

Cost of service delivery, in particular the key costs associated with field operatives and back-office administration staff, is attacked aggressively via fully automated facilities that drive out optimised and prioritised work queues and committed work schedules from rule driven baseline and refined plans. The right work of the right volume is queued for the right field operative at the right time, automatically - back office staff requirements are minimised while field operations staff utilisations are optimised. The 'management by exception' ideal is reinforced and supported by intuitive, responsive, flexible and targeted functional reporting, alerting and intervention mechanisms.

Required levels of service and individual service option requirements are key attributes that will be navigated and assured throughout all WORK MANAGER service delivery decision processes and optimisations. Further, WORK MANAGER provides opportunity to vary or extend the description of service that will be delivered in the field for each particular service option offer, providing configured customisations and extensions to baseline services where such contractual opportunities are attractive to the service provider or are required by their clients.

Particular to WORK MANAGER, user configurable Extended Work Flow rule definition and rule execution scheduling facilities are built in to the product. Not only do such facilities allow differentiation of work flow actions against classifications of work, using configured and system collected knowledge addressing work status, operational performance priorities and contractual objectives, they also provide the ability to respond quickly and effectively to new exceptional or extended service requirements.

The solution has been designed using the accumulated knowledge of some of the most experienced personnel within the Utility Data Collection industry and with the declared aim of facilitating a step change in business efficiency and service level delivery.

However, whilst WORK MANAGER explicitly and extensively supports the business process of Utility Meter Reading and Data Collection, a key design remit was to deliver inherent flexibility to enable support of alternate business processes into which the more visionary Metering Companies will undoubtedly seek to expand, for example, doorstep payment collection, debt recovery, canvassing, marketing, product or document delivery etc. WORK MANAGER delivers the same exceptional levels of coverage to any number of co-existent service delivery types provided by the service provider.

WORK MANAGER is designed to be deployed in conjunction with FIELD MANAGER. However, alternative field solutions can be integrated if desired.

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