RMS is a comprehensive service request workflow management and control solution.

RMS plugs the gap between Service Management Systems (SMS) - 'about the job', Customer Relationship Management Systems (CRM) - 'about the client/customer' and traditional resource management systems ('about the resource required to deliver service'). RMS ensures that workload will be delivered as efficiently and effectively as possible.

At the heart of the solution lies an extensive rule base that captures, maintains and refines all service delivery objectives and constraints. This rule based approach allows RMS to successfully address the key business drivers of any and all field service operations companies, thus minimising the cost of service delivery while achieving defined and assured levels of service.

Cost of service delivery, in particular the key costs associated with field operatives and back-office administration staff, is attacked aggressively using fully automated facilities that produce:

• Optimised and prioritised work queues
• Committed work schedules

These are all defined by a rule driven baseline and refined plans. The right work of the right volume is queued for the right field operative at the right time, automatically - back office staff requirements are minimised while field operations staff utilisations are optimised. The 'management by exception' ideal is reinforced and supported by intuitive, responsive, flexible and targeted reporting, alerting and intervention mechanisms.

Required levels of service and individual service option requirements are key attributes that will be navigated and assured throughout all RMS service delivery decision processes and optimisations. Further, RMS provides opportunity to vary or extend the description of the service that will be delivered in the field for each particular service option, providing configured customisations and extensions to baseline services where such contractual opportunities are attractive to the service provider or are required by their clients.

Uniquely to RMS, user configurable Extended Work Flow rule definition and rule execution scheduling facilities are built into the product. Not only do such facilities allow differentiation and classification of work, using user and system collected knowledge to address work status, operational performance and contractual objectives, they also provide the ability to respond quickly and effectively to new exceptional or extended service requirements.

The solution has been designed using the accumulated knowledge of some of the most experienced personnel within the Utility Data Collection industry and with the declared aim of facilitating a step change in business efficiency and service level delivery.

However, whilst RMS explicitly and extensively supports the business process of Utility Meter Reading and Data Collection, one of our key design remits was to deliver inherent flexibility to enable support of alternative business processes into which the more visionary Metering Companies will undoubtedly seek to expand (e.g. doorstep payment collection, debt recovery, canvassing, marketing, product or document delivery etc.). RMS delivers the same exceptional levels of operation to any number of co-existent services provided by the service provider.

RMS is designed to be deployed in conjunction with Field Manager. However, alternative field solutions can be integrated if desired.

RMS is currently used by a major agent in the electricity and gas data retrieval arena with upwards of 1900 hand-held units in the field which are serviced on a daily basis.

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