ABS takes advantage of the work and resource management rules defined by the Client in the coupled work management system ensuring that (e.g.) appointments are resourced effectively.
ABS can be configured to gather data supporting the identification of service requests from other loosely coupled systems including portfolio management systems(e.g NHHDC, NHHMO systems), from previously collected work history data or directly from end customers.
Coupled with Salient’s Generic Design Framework (GDF) delivered data reporting solution, ABS also provides the client with extensive views into the status of their work loadings within the service providing systems.